You've singed up for your event or conference on Konf, you've been emailed your ticket with the unique link, but you still can't get in.
We know this can be super frustrating, and we're here to help out - but here are a few things you can try before getting in touch with our support team. Knowing that you've tried these steps will really help us get to the bottom of your issue and allow us to help you much more quickly.
- Have you confirmed your email address?
When you first click the 'Get Tickets' button for your chosen event, you'll need to enter your name and and email address. This creates a Konf account in your name, which you'll need to confirm using the link we email to you. When this has been confirmed, you can claim your ticket by returning to the registration screen. When you're fully registered, you'll receive an email stating "You're going to [the event]". The link in this email is your ticket - use this to enter the event.
- Are you already signed in?
If you're having trouble accessing the main Konf app from your ticket link, you may already be signed in. If you can, click the "Logout" link at the top right of your Konf home screen and then try your ticket link again.
- Which browser are you using?
We find that the most reliable experience when using Konf is when using Google's Chrome browser. (You can download it here). While other browsers usually work fine, opening your ticket link within Chrome may solve the issue.
- Try an Incognito window
As with other browsers, Chrome offers an "Incognito" browsing option. This is a browser window that ignores your browsing history and cache - meaning that you will experience any site you access as if you have never been there before (it will also not record your browsing history). In Chrome, click "File > New Incognito Window" from the menu, and copy your ticket link from your email into the new browser's URL bar.
The incognito browser should look like this:
- Are you using a corporate network?
Finally, we have heard reports that some corporate networks have been known to block access to certain parts of the underlying technology that powers Konf. If this is the case, you have a couple of options. One would be to speak to your network administrator who may be able to "whitelist" Konf on your network to allow access. Another solution, if you have this available, would be to use your mobile device as a "personal hotspot" using 3G or 4G connectivity, which would bypass your corporate network. You can usually find steps to enable this within your mobile device's Settings screen.
If you've tried all of the above steps, please use the live chat icon at the bottom right of your screen to contact our customer support team and we'll try to help right away.