Technical Help

Help for overcoming technical issues

Rana Hesham avatar Haje Kamps avatar G
14 articles in this collection
Written by Rana Hesham, Haje Kamps, and Gregory Barber

What browser requirements does Konf have?

Minimum requirements for accessing the Konf platform via your web browser
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Written by Gregory Barber
Updated over a week ago

How can I enable live captioning?

Use Google Chrome's Live Caption feature to add subtitles to your sessions for better accessibility
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Written by Gregory Barber
Updated over a week ago

No one can hear me!

How do I troubleshoot my microphone during a session?
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Written by Gregory Barber
Updated over a week ago

What specification should I use for my RTMP livestream?

Advice on bitrate and resolution for live streaming video on Konf
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Written by Gregory Barber
Updated over a week ago

No one can see me!

How do I troubleshoot video during a session?
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Written by Gregory Barber
Updated over a week ago

How can I unblock mic/camera access to Konf?

Give microphone and camera access to Konf in Chrome
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Written by Gregory Barber
Updated over a week ago

I can't hear anything!

How do I troubleshoot audio during a session?
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Written by Gregory Barber
Updated over a week ago

How can I delete my Konf account?

You can complete a GDPR Right to Erasure Request Form via the Konf Legal page
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Written by Gregory Barber
Updated over a week ago

How can I avoid audio echoing?

Help fix echoing and feedback during live sessions
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Written by Gregory Barber
Updated over a week ago

Is my corporate network blocking access to the event?

Help with accessing Konf when using a corporate network
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Written by Gregory Barber
Updated over a week ago

Whitelisting the Konf platform

If your corporate network is blocking Konf, pass this article to your IT team!
Haje Kamps avatar
Written by Haje Kamps
Updated over a week ago

I can't see the video for the event!

Does the video show up blank, or do you get an error message for your video stream? Here's some solutions
Haje Kamps avatar
Written by Haje Kamps
Updated over a week ago

How to give Konf browser permissions in chrome

Rana Hesham avatar
Written by Rana Hesham
Updated over a week ago

I can't access the event!

General troubleshooting for attendees having problems entering events
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Written by Gregory Barber
Updated over a week ago