Technical Help

Help for overcoming technical issues

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14 articles in this collection
Written by Rana Hesham, Hanan, and Gregory Barber

What browser requirements does Konf have?

Minimum requirements for accessing the Konf platform via your web browser
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Written by Gregory Barber
Updated over a week ago

How can I enable live captioning?

Use Google Chrome's Live Caption feature to add subtitles to your sessions for better accessibility
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Written by Gregory Barber
Updated over a week ago

No one can hear me!

How do I troubleshoot my microphone during a session?
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Written by Gregory Barber
Updated over a week ago

What specification should I use for my RTMP livestream?

Advice on bitrate and resolution for live streaming video on Konf
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Written by Gregory Barber
Updated over a week ago

No one can see me!

How do I troubleshoot video during a session?
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Written by Gregory Barber
Updated over a week ago

How can I unblock mic/camera access to Konf?

Give microphone and camera access to Konf in Chrome
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Written by Gregory Barber
Updated over a week ago

I can't hear anything!

How do I troubleshoot audio during a session?
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Written by Gregory Barber
Updated over a week ago

How can I delete my Konf account?

You can complete a GDPR Right to Erasure Request Form via the Konf Legal page
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Written by Gregory Barber
Updated over a week ago

How can I avoid audio echoing?

Help fix echoing and feedback during live sessions
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Written by Gregory Barber
Updated over a week ago

Is my corporate network blocking access to the event?

Help with accessing Konf when using a corporate network
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Written by Gregory Barber
Updated over a week ago

Whitelisting the Konf platform

If your corporate network is blocking Konf, pass this article to your IT team!
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Written by Hanan
Updated over a week ago

I can't see the video for the event!

Does the video show up blank, or do you get an error message for your video stream? Here's some solutions
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Written by Hanan
Updated over a week ago

How to give Konf browser permissions in chrome

Rana Hesham avatar
Written by Rana Hesham
Updated over a week ago

I can't access the event!

General troubleshooting for attendees having problems entering events
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Written by Gregory Barber
Updated over a week ago